If you encounter the error "Error starting scanning job...please try again" while using cPFence, it indicates an abnormal behavior in the scanning process. Follow the steps below to resolve the issue:
Step-by-Step Troubleshooting
-
1. Stop Any Stuck Scans:
cpfence --stop-scanThis command ensures that any ongoing or stuck scans are terminated before attempting to restart the scanning job.
-
2. Restart the cPFence Service:
cpfence --restartRestarting the cPFence service ensures all processes are running correctly and clears any temporary issues.
-
3. Retry the Scan:
Once the above steps are complete, start the scan again to check if the issue is resolved.
Common Cause: Insufficient Swap Size
A common reason for this error is insufficient swap size on the server. Servers with a very small swap size (e.g., 500 MB) may face stability issues during intensive scanning jobs. To avoid this, we recommend increasing your swap size to improve overall server stability and performance.
Need Additional Help?
If the issue persists after following these steps, please open a support ticket for further assistance. Our team will help you identify and resolve the problem promptly.
