Due to limitations with our payment processor, setting up recurring automatic payments with debit or credit cards is not currently available directly through the client area automatically. However, our Billing Team can manually assist you in setting it up quickly.
Steps to Set Up Automatic Payments
-
Open a Billing Ticket: Contact our Billing Team by opening a ticket in your client portal.
-
Receive a Payment Link: Our team will send you a secure payment link for a one-time payment.
-
Complete the Payment: Use the link to pay with your debit or credit card. After this, all future payments will be automatically deducted from the same card.
Important Notes
-
The recurring payment will be for a fixed amount based on the first payment. If you are using the per-website billing model, it is recommended to use PayPal for a "set it and forget it" solution. PayPal will automatically handle changes in your billing amount if you add new sites to your cluster.
-
If you prefer the debit/credit card payment method, you will need to contact us again each time your billing amount changes to update the payment link.
-
This limitation is due to our payment processor and cannot be changed at the moment.
-
Ensure the card remains active for future payments to avoid interruptions in service.
-
Recurring payments will be automatically processed on your invoice due date.
Need Help?
If you have any questions or need assistance, please contact our support team via your client portal.
