Troubleshooting Repeated Alerts from cPFence Owl WatchDog

The cPFence Owl WatchDog is a smart monitoring system that automatically keeps your server’s most critical services running and notifies you if anything fails. If a monitored service stops unexpectedly, Owl will attempt to restart it and send a notification email.

Services Monitored by Owl WatchDog

  • SSH
  • CRON
  • Rspamd
  • Postfix
  • Dovecot
  • Pure-FTP
  • MySQL
  • Web Server (Apache, LiteSpeed, OLS, Nginx)
  • DNS
  • Main Control Panel
  • AppCD Service

Common and Fastest Solution: Disable Unused Services

The quickest fix for frequent notifications about a failing service is simply to disable the service if it's not needed. For example, if you don't use rspamd or Apache, disable them to stop Owl WatchDog from monitoring and reporting them:

systemctl disable rspamd.service
systemctl disable apache2.service

How Owl WatchDog Monitors Services (Example: Rspamd)

The following logic is applied to all monitored services. Taking rspamd as an example:

  1. Owl first checks if rspamd is enabled:
    systemctl is-enabled rspamd.service
    If disabled, monitoring is skipped.
  2. If enabled, Owl checks if the service is running:
    systemctl is-active rspamd.service
    If inactive, it attempts to restart it and sends an hourly notification.

Further Troubleshooting

To investigate why a service is failing frequently, review its logs:

journalctl -u rspamd.service -b

You can also track Owl's real-time activities by running:

cpfence --monitor-owl-logs

Need Further Assistance?

Visit our Knowledgebase or contact our support team for help.

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